Any client that feels dissatisfied with the service of the bank, has the right to address the bank with a complaint.

You can get a standard complaint form on our website or in any of our branches and service centers.

The complaint is examined by JSC TBC Bank's Customer support department.

The consumer will be informed about the decision concerning complaint in a written or/and other forms of communication (electronic, digital or other). Information about the process of examination can be received through TBC Bank call center: 2 27 27 27.

Your complaint is accepted
Customer support department will review it. You will be informed in a written form within 30 calendar days.