If TBC Bank breaches any of the contractual provisions or you find the service provided by the bank unsatisfactory, you can make a complaint in writing, verbally or electronically.

To make a verbal complaint, please contact the TBC Bank call center at  2 272727

A written complaint can be filled at any TBC Bank branch or service center.

The complaints will be considered by the bank's Customer Support Department and decisions will be communicated to customers in writing and/or any other media including electronic, digital, telephone, etc.

Information about the complaint process can be obtained from the TBC Bank call center at 2 272727

Customer information is available at the National Bank of Georgia's webpage http://www.nbg.gov.ge/cp and hotline  822 406 406


Your complaint is accepted
The TBC Bank Customer Support Department will discuss your complaint and communicate the decision within maximum one month.