If TBC Bank breaches any of the contractual provisions or you find the service provided by the bank unsatisfactory, you can make a complaint in writing, verbally or electronically.
To make a verbal complaint, please contact the TBC Bank call center at 2 272727
A written complaint can be filled at any TBC Bank branch or service center.
The complaints will be considered by the bank's Customer Support Department and decisions will be communicated to customers in writing and/or any other media including electronic, digital, telephone, etc.
Information about the complaint process can be obtained from the TBC Bank call center at 2 272727
Customer information is available at the National Bank of Georgia's webpage http://www.nbg.gov.ge/cp and hotline 822 406 406
A complaint will be discussed within maximum one month from the date it is filled and the complaint is identified.