If the Bank violates any provision set out in the agreement or if you are unhappy with our service, you can raise your concerns formally.

To make a complaint, you can contact TBC Bank's Call Center at 2 272727.

A Letter of Complaint can be submitted at any TBC Bank branch/ service centre or via internet/mobile banking application.

Your complaint will be handled by the Complaint Management Team of TBC Bank's Customer Support Department.

The decision on your complaint will be reported to you in writing and/or via any other communication channel (telephone, digital channels, etc.).

You can inquire regarding the process of handling your complaint by visiting our branches or/and service centers, or via our remote channels.

Useful information for clients is available on the National Bank of Georgia's website - www.nbg.gov.ge/cp/ and through the hotline – 822 406 406