If the Bank violates any provision set out in the agreement or if you are unhappy with our service, you can raise your concerns formally.
To make a complaint, you can contact TBC Bank's Call Center at 2 272727.
A Letter of Complaint can be submitted at any TBC Bank branch/ service centre or via the Bank's website or internet/mobile banking application.
Your complaint will be handled by the Complaint Management Team of TBC Bank's Customer Support Department.
The decision on your complaint will be reported to you in writing and/or via any other communication channel (telephone, digital channels, etc.).
The final decision on your complaint will be provided within a maximum of one month after you submit your complaint and, if necessary, the verification procedure is carried out.