If you are dissatisfied with the Bank's services or the Bank has violated any provision, you may make a complaint in any of the ways provided below:

  • contact the TBC Call Center: +995 32 2 272727 ;
  • submit a standard letter of complaint in a TBC branch or service center;
  • File a complaint using your internet banking account or the bank's website (www.tbcbank.ge)

Your complaint will be discussed by the Complaint Management Team of the Customer Support Department of TBC Bank JSC. 

The maximum time for handling a complaint is one month from its submission, or from customer identification as necessary.

You will be informed about the decision on your compliant in writing and/or otherwise (by phone, by email or online) as agreed between you and the Bank, or in the same way you filed the complaint.

You can check the status of your complaint in any branch/service center and/or through digital channels.

For useful information, go to the National Bank of Georgia's website www.nbg.gov.ge/cp and/or call the hotline – +995 32 2 406 406